ProSeries Support
ProSeries Support Options
We offer a wide variety of help and support options for you to choose from, including self support (24/7) and assisted support. Answers to many common questions and issues may be found in the help features within our programs and on this Web site.
Go to ProSeries.com/support to search the Knowledge Base, browse Top Support Topics, and visit the Live Community. Login to My ProSeries to check your order status; manually download available products you have ordered; update your firm information and much more.
You can also license your copy of ProSeries or increase your PPR account by calling our Automated Customer Support at 800-723-0692.
If you need to speak with a support or service agent, our hours of operation and phone numbers are as follows:
Holiday Schedule | Technical
Support | Customer Service | Sales
Note: Hours are subject to change at any time without notice. Hours may vary occasionally due to system and server maintenance, company events, observed U.S. holidays, and events beyond our control.
ProSeries Holiday Schedule
(Hours are Pacific Time)
| Monday, September 7, 2009 (Labor Day) | Closed |
| Thursday & Friday, November 26 & 27, 2009 (Thanksgiving) | Closed |
| Thursday, December 24, 2009 (Christmas Eve) | 6 a.m. - 2 p.m. |
| Friday, December 25, 2009 (Christmas) | Closed |
| Thursday, December 31, 2009 (New Year's Eve) | 6 a.m. - 2 p.m. |
| Friday, January 1, 2010 (New Year's Day) | Closed |
| Monday, May 31, 2010 (Memorial Day) | Closed |
| Monday, July 5, 2010 (Independence Day) | Closed |
ProSeries Technical Support - 800-434-6818
(Hours are Pacific Time)
| Regular Hours | |
| Monday - Friday | 6:00 a.m. - 5:00 p.m. |
| Tax Season Hours (January 16 - April 11, 2010) | |
| Monday - Friday (beginning Monday, 1/18) | 5:00 a.m. - 7:00 p.m. |
| Saturday (2/20, 2/27, 3/6, 3/13, 3/20, 3/27, 4/3, 4/10) | 8:00 a.m. - 3:00 p.m. |
| Saturday (1/16, 1/23, 1/30, 2/6, 2/13) | 7:00 a.m. - 3:00 p.m. |
| Sunday (1/17, 1/24, 1/31, 2/7, 2/14, 3/14, 3/21, 3/28, 4/4, 4/11) | 9:30 a.m. - 2:00 p.m. |
| End of Tax Season Extended Hours (April 12 - 15, 2010) | |
| Monday - Wednesday, April 12 - 14 | 5:00 a.m. - 10:00 p.m. |
| Thursday, April 15 | 5:00 a.m. - midnight |
ProSeries Customer Service - 800-374-7317
(Hours are Pacific Time)
| Regular Hours | |
| Monday - Friday | 6:00 a.m. - 5:00 p.m. |
| Tax Season Hours (January 16 - April 11, 2010) | |
| Monday - Friday (beginning Monday, 1/18) | 5:00 a.m. - 7:00 p.m. |
| Saturday (2/20, 2/27, 3/6, 3/13, 3/20, 3/27, 4/3, 4/10) | 8:00 a.m. - 3:00 p.m. |
| Saturday (1/16, 1/23, 1/30, 2/6, 2/13) | 7:00 a.m. - 3:00 p.m. |
| Sunday | Closed |
| End of Tax Season Extended Hours (April 12 - 15, 2010) | |
| Monday - Wednesday, April 12 - 14 | 5:00 a.m. - 10:00 p.m. |
| Thursday, April 15 | 5:00 a.m. - midnight |
ProSeries Sales - 800-934-1040
(Hours are Pacific Time)
| Regular Hours | Monday - Friday | 6:00 a.m. - 3:00 p.m. |